Customer Relations Agent

We are seeking a dedicated and enthusiastic Customer Relations Agent to join our team in Verona Villafranca.

Main Functions: Analyzing and handling customer feedbackEnsuring the customer service experience is consistent across customer touchpointsAssisting customers effectively by solving customer disputesTactfully handling confrontations with customersCompleting data entry as required Requirements:Applicants should be proficient in verbal and written communication (Italian and English languages)Fluency in German would be an advantageIT competentStrong communication and negotiation skillsDetail oriented and accuratePositive attitude and adaptabilityPredisposition to teamwork
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