Description La risorsa, inserita all'interno del team customer relation, avrà il compito di supportare i clienti nonché i venditori e gli agenti e si occuperà di assicurare l'efficienza del processo di evasione degli ordini per l'area geografica assegnata.
Key Responsibilities Mantiene relazioni e fornisce supporto ai clienti, anticipandone in modo proattivo le esigenze e identificando eventuali opportunità o potenziali problemi.
Comunica frequentemente con i clienti al fine di monitorare lo stato di avanzamento degli ordini, riferire eventuali aggiornamenti, informazioni, suggerimenti e chiarisce eventuali dubbi.
Gestisce il flusso di emissione delle offerte.
Analizza e decodifica gli ordini dei clienti.
Elabora ed inserisce l'ordine del cliente.
Emette e trasmette le conferme d'ordine.
Emette le note di accredito e di addebito.
Gestisce attività di Data entry e reportistica.
Organizza il flusso di lavoro, coordinandosi con i vari uffici al fine di soddisfare le esigenze dei clienti.
Skills Knowledge and Expertise Soft skills Attitudine al problem solving.
Spirito di Iniziativa e focus sui risultati.
Pianificazione ed organizzazione dei progetti.
Predisposizione al lavoro in team.
Ottime capacità relazionali e comunicative.
Attenzione ai dettagli, precisione e accuratezza e professionalità.
Titolo di studio e principali esperienze professionali Laurea breve o quinquennale ad indirizzo linguistico o economico.
Ottima conoscenza della lingua inglese.
Pregressa esperienza di almeno un anno nell'ufficio back office commerciale di multinazionali.
Abilità informatiche Ottima conoscenza di Microsoft Office tra cui Excel, Outlook, Word.
Benefit: mensa Smart working: no Orario di lavoro: dalle 08:00/08:30 alle 17:00/17:30 Trasferte: no Why work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth.
Enjoy peace of mind with a world-class company.
But more importantly, be satisfied in knowing you make a difference.
About Franklin Electric Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers.
Our founders in 1944 named the company after America's pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change.
We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide.
Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent.
Our recent awards in "America's Most Responsible Companies", "Most Trusted Companies" by Newsweek, "America's Climate Leaders" and "Indiana's Best Places to Work" attest, we're dedicated to upholding the highest standards of corporate responsibility.
At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company.
Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation.
Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on.
Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys Girls Club, and Big Brothers Big Sisters.
Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve.
Join us in driving meaningful change and making a difference with Franklin Electric.
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