Job Description SummaryAn exciting opportunity has developed to be part of the Customer Program Engineering team supporting the European Middle Eastern region.
You will be part of our wider Field Service Team, providing dedicated in-region support for our civil customers.
As well as key account management, you will provide field training and repairs to our Europe Middle East customer base.
A contributor to our key performance metrics for the team, you must be confident in changing customer demands, setting priorities, engaging customers, performing on-site repairs and ensuring the customer voice is heard in an impactful way to the business.
You will be able to work with local Dowty representatives to advocate for your customers and to drive cooperation throughout.Essential ResponsibilitiesProvide field repairs technical support for in-region customersProvide in-region customer trainingSupport our airframe partners' regional conferencesUtilize best practices to challenge existing processes and drive improvementFacilitate new contractual negotiations and roll outDeliver quarterly updates for in-region customersQualifications/RequirementsBachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in a similar roleRelevant experience in a regulated aerospace environment performing aircraft maintenance customer trainingProven customer-facing and/or commercial experienceStrong oral and written communication skillsDemonstrated ability to manage performance using KPIs, meet deadlines, set priorities, and implement recovery action when requiredA self-starter able to manage your own workAbility to apply clear thinking to solve problems and work cross-functionallyConfident in presenting and delivering technical data through trainingFluency in English and ItalianWork Visa in accordance with local regulations is requiredDesired CharacteristicsDegree in Aerospace is preferredPassionate about continuous improvements and confident in challenging processesA knowledge and understanding of the aerospace industryA customer advocate who can successfully communicate key needs for their customerPropulsion backgroundAdditional InformationCompensation Grade: LPB2Relocation Assistance Provided: Yes #J-18808-Ljbffr