Customer Operations Retail (M/F) part time 50%The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products.
We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt.
As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.The Customer Operations Retail takes care of our 60+ own and franchise stores EU-wide and delivers service before and after sales.
Our Customer Operations checks and creates orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.
Furthermore it is responsible for understanding the needs and requirements of the franchise partners as well as our own stores.
For this specific role, we are looking for a part-time 50%.Tasks responsibilitiesOrderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.Handling of pricelists with a focus on seasonal changesFirst-level support for issues and general requests like claims from own stores and franchise partnersClose involvement in the process regarding the opening of new storesTaking care of seasonal sales and special promosCollaboration with many internal teams as logistics, administration, or salesAnalysis of dropshipping rates, claims, and triangulationsProfileFirst working experience in Customer Operations, Account Management, or a similar fieldVery good English skills as well as either German or ItalianKnowledge of Microsoft Office (Excel)Communication skills and analytical mindsetReliability, organization, and attention to detailPassion for mountain sportsIf you are interested to work in a challenging, international and dynamic environment then apply now!
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