YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem.
The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET.
The Group's Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally.
As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
To furtherher develop digital capabilities and create synergies, YOOX NET-A-PORTER GROUP has created new departments as Centres of Excellence.
- One of them, the Growth Department, is responsible for driving new and existing customer growth encompassing all Digital Marketing and CRM actions at the service of our stores.
Our Growth Division are now seeking a talented Customer Experience Research Intern to join the team.
Some of the essentials for you to know are:
Location: our office in Milan
- Department Size: 7 (Approx.
)
- Reporting into: Global Head of Customer Research
Here is a breakdown of what you'll be doing:
- Working with CX data and customer feedback to compile ad-hoc deep dives and monthly insights reports for senior leadership and business stakeholders
- Running day to day maintenance of research methodology (e.g.
implementation of survey changes)
- Supporting the maintenance of CX research technology (e.g.
data visualization dashboard updates, data feed improvements)
- Driving engagement with CX insights among key stakeholders (e.g.
dashboard demos, producing insight newsletters)
- Administrative tasks (e.g.
scheduling meetings, collating inputs from colleagues across the business)
The type of person we are looking for:
- Graduate in Marketing, Market Research, Communications, Sociology, Psychology, Anthropology or Business
- Commercial acumen and interest in consumer culture and a broad spectrum of luxury business and e-commerce topics
- Previous experience in a similar position or able to demonstrate a keen interest and understanding of the role and industry
- Experience in qualitative and quantitative research design and analysis preferable
- Experience using online research tools such as survey building software preferable
- Experience using statistical analysis tools such as SPSS, Tableau, Excel to work with large sets of data an advantage
- Highly analytical and capable of working with a variety of data sources to identify commercially valuable insight
- Customer-centric and an advocate of creating meaningful customer experiences
- Exceptional communicator able to visualise and present insight in a digestible, credible, and engaging way
- A detail-oriented multi-tasker with solid organizational and time-management skills, able to work independently in a fast-paced environment- _