Customer Experience Manager (M/F/D)

YOUR RESPONSABILITIESLead the establishment of the structure and team that will drive customer experienceWork closely with various departments and customers to set up the right processes, communication, and routinesCentral point of contact for escalations (internal or key customers) and field notificationsLeading the escalations to customer satisfaction and apply insights for continuous improvementResponsible for reporting on service team performance and customer experience, both internally and to key customersSet up the required processes and mechanisms to follow up and trend the quality of our products/services and the perception of the customersDriving forward the necessary initiatives, projects and activitiesYOUR QUALIFICATIONS & SKILLSExtensive experience in a process-driven continuous improvement environmentProven track record working with customers and aligning different internal stakeholdersPrevious people leadership and development experienceDemonstrated communication, de-escalation and facilitator skillsHigh analytical skills, structured work ethic and customer-first attitudeVery strong prioritization and organizational skills as well as managing multiple projects in parallelFluent in English; Italian and German are a plusOUR COMMITMENTInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related payAdditional company benefits
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