Customer Experience Coordinator

The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area. The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office team adheres to customer excellence standards.

Role Purpose:

Ensure a flawless and effortless customer experience for current and potential customers.
Be the primary point of contact for current and potential customers to address and resolve issues effortlessly.
Ensure a delightful, seamless arrival and departure for our guests.
Provide information regarding the marina and its different offerings.
Handle all customers' compliments, comments, observations, and challenges in a timely manner to achieve full guest satisfaction.
Proceed with the check-in of the boats and ensure all boat documents are aligned with internal processes and legislation.
Handle all check-in and details of customers in the relevant Customer Relationship system.
Process customer transactions and take payments following established policies and procedures.
Maintain customer data in the system.

Required Skills:
Customer service attitude
Organisational and planning skills
Ability to prioritise tasks effectively
Attention to detail and problem-solving skills
Excellent communication (written and verbal) and presentation skills
Negotiation skills
High resilience
Strong interpersonal skills; a proven team player with a "can do" attitude
A creative mind with the ability to suggest improvements

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