Customer Excellence Lead, Europe

Dettagli della offerta

**About AbbVie**
- With the Customer Excellence Europe team, develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance.
- Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers.
- Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e.
SFE, CRM, No Limits, etc.)
to continuously improve performance.
- Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.
- Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc.
- Lead Future Fit implementation in order to achieve excellence.
**Qualifications** Education**:
- Bachelor's degree or equivalent
**Expereience**:
- Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles
**Skills/knowledge**:
- Ability to clearly communicate strategy into implementation tactics
- Ability to analyze data to leverage market insight from internal and external sources into powerful insights.
- Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers.
- Solid knowledge of the broader healthcare environment and knowledge of commercial aspects.
- Solid knowledge on finance principles, CRM, and Sales Force Excellence tools and systems.
- English language proficiency verbally and in writing (for all non-English speaking countries
**Preferred experience**:
- Experience in ETMS tools
- Proven track record of having achieved extraordinary business results and of having successfully managed significant change.
**Travel**
Yes, 15 % of the Time
**Job Type**
Experienced
**Schedule**
Full-time
**Job Level Code**
M
**Equal Employment Opportunity


Salario Nominale: Da concordare

Risorsa: Whatjobs_Ppc

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