The Customer Development Manager Food Ingredients is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.
Job Position The Customer Development Manager reports directly to the Commercial Director Food Ingredients.
Job Responsibilities Responsibilities Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1). Set strategies and targets for long term growth of A, B and C1 customers in sub-segment. Responsible for prices and quotation for own customer pool. Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives). Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure. Responsible for elaborating and following of account planning for key customers (e.g., A1). Plan and forecast segment sales in joint meetings with marketing, share information with supply chain. Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers. Decision rights Influence individual (end) customer pricing. Influence account plans. Key Performance Indicators Material margin and revenue (growth) Generation and follow up of opportunities (number, MM value, success rate) CRM adoption Number of customer visits Minimum number of buying customers Extension % share of wallet customers Number of new products (sales and promotion) Compile and register product customer potentials (market intelligence) Average sale per customer Rate of lost customers Quality of account plan and other management information Function Customer Development Manager Dairy Market
Location Italy, Origgio
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About you Job Requirements Competencies Customer Focus Entrepreneurship Negotiating Market Orientation Networking Perseverance Problem Analysis Result Focused Knowledge/skills and experience Bachelor degree or master degree in food science Minimum 4-5 years working experience Relevant technical knowledge Good knowledge of English spoken and written Knowledge of ERP and CRM systems MS Office with focus on Excel and Power Point Communication skills Commercial and financial awareness Professional/technical expertise We offer We offer a challenging position in a successful, multinational company, a position in a team, working on Caldic's strategic growth pillars, an inspiring working atmosphere in a stable company.
Walking the talk 'Because we care' you'll experience a warm onboarding period and a wide range of training courses (You'll take part of a learning journey in our Caldic Academy), a growing salary package and extended package deal (laptop/smartphone for private use, ...), a company car, yearly bonus plan, a pension plan, and health insurance cover for you and your family.
A good work-life balance, including flexible working hours, 24 vacation days and homeworking.
At Caldic, we are committed to fostering a diverse, equitable, and inclusive work environment where everyone feels valued and respected so all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
About us Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions in life and material sciences for the food, pharma, personal care and industrial product formulation markets of the world. Our solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain. Across 43 countries in Europe, Latin America, North America and Asia-Pacific, our approximately 4,000 employees go the extra mile day in, day out, to deliver added-value solutions for our customers. In our activities, we embrace the principles of sustainability, designing products, services and processes with these in mind. From formulation to delivery, from ingredient to packing, from supplier to customer, we care about every detail of what we do. Because every detail is in our care.
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