The purpose of this position is to actively give support in the management of clients customers to ensure customer satisfaction through the delivery of high service standards.Are you ready to embark on an exciting career journey in the dynamic world of terminal operations?
APM Terminals is a global leader in port and terminal management.
As part of the A.P.
Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence.
With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide.
Discover your potential with APM Terminals and become part of a team that's redefining the industry standards.
Apply now and let's build a brighter future together!Assists in the prompt efficient resolution of customer complaints and concerns.We offer:We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working, adjusted working hours, and other alternative working patterns.We are looking for a Customer Care Support Agent that will work on a full-time basis, reporting to the Customer Care Manager.Main tasks:Act as liaison between clients and operations department on customized processes, satisfying operations and customer needs anticipating issues before they arise.Be the key reference person for the customer satisfaction and experience.Provides updated appropriate information on issues to customers by phone-call or via email.Constantly follows up on service trends, customer preferences, and assists in the design of customer satisfaction surveys.Creates and maintains a database of information on customers.Reports.Key requirements:Former experience or relevant training/education on gate activities, customer service for the transportation or related industry.Fluent in English and Italian.Requires superior verbal and written communications skills.Requires good analytical skills, including the ability to extract, compile and analyze data.Requires excellent interpersonal skills an ability to interact with customers tactfully.Job location: Vado Ligure, Savona (IT)Other relevant information: No relocation or visa support is provided for this vacancy.If you have been reading so far, we are glad to see you are interested!
If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.Our recruitment process:Please submit your application in English.
If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better.
If successful, you will discuss the role with the Line Manager in detail.
Every candidate will receive feedback.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.
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