CPL&TAYLOR by Synergos is hiring: CUSTOMER CARE SPECIALIST (Protected category according to L68/99) (Rif. ANN275869) Workplace: 100% remote working but candidate must have residency in Italy Employment Status: CCNL COMMERCIO - Permanent contract – Full time Our partner Transporeon, a Trimble company , specializes in IT solutions for global logistics and transportation. Their cloud-based platform connects shippers, retailers, carriers, and logistics providers, managing over 110,000 transports and 100,000 dock appointments daily, processing €55 billion in freight annually. It enhances collaboration, automates processes, and provides real-time insights with Modular Application Hubs for logistics challenges and Data hubs for operations visibility. Headquartered in Germany, Transporeon operates globally with over 1,400 professionals across 27 countries. Trimble integrates positioning, modelling, connectivity, and data analytics to enhance productivity, safety, and sustainability across sectors like construction, geospatial, agriculture, and transportation. They offer purpose-built products, lifecycle solutions, and industry-specific cloud services to transform global operations and supply chain transparency. Position We are seeking a Customer Care Specialist to handle and analyze customer support requests via email, phone, or ticketing systems. You will provide immediate solutions for common issues, document cases, and delegate complex problems to relevant teams. Keeping customers updated with clear and friendly communication, and managing internal processes and improvements are key aspects of the role. You will also support onboarding new team members and contribute to achieving performance goals, while upholding company values and strategies. This position is exclusively for candidates falling under a protected category according to L68/99. You could be the perfect candidate if you have · A few years of experience in customer care; junior profiles will also be considered. · High school diploma or Bachelor's degree. · Fluent in English and Italian. · Strong communication and problem-solving skills. · Quick technological comprehension and proficiency in MS Office Suite. · Ability to work independently with a keen interest in growing within an international company. · High level of organizational skills, proactivity, and reliability. The Company provides A dynamic, young team dedicated to driving sustainable logistics transformation and creating the largest transportation management platform globally Continuous personal mentorship and comprehensive training from day one to foster growth within an ambitious team environment An attractive financial package, including additional benefits, reflecting the steep learning curve and growth potential of the role Verifica sul nostro sito se la ricerca è ancora attiva: clicca su e inserisci il codice dell'annuncio. Tutti gli annunci si rivolgono sempre a persone di entrambi i sessi (L.903/77). Inviaci il tuo CV anche se le selezioni sono chiuse: potremmo così ricontattarti in futuro. Leggi l'informativa sulla privacy e dai l'autorizzazione al trattamento dei dati nel form di candidatura. CPL & Taylor By Synergos Srl Ricerca e Selezione del Personale - Aut. MLSPS Prot.13/I/0008775 Mantova – Parma – Verona – Modena - Brescia Centralino Unico: +39 0376 324703 by helplavoro.it
