Customer Care Specialist (Protected Category According To L68/99)

col-wideJob Description:

CPL&TAYLOR by Synergosis hiring:
CUSTOMER CARE SPECIALIST
(Protected category according to L68/99)
(Rif. ANN275869)

Workplace:100% remote working but candidate must have residency in ItalyEmployment Status:CCNL COMMERCIO - Permanent contract – Full time
Our partner
Transporeon, a Trimble company, specializes in IT solutions for global logistics and transportation. Their cloud-based platform connects shippers, retailers, carriers, and logistics providers, managing over 110,000 transports and 100,000 dock appointments daily, processing €55 billion in freight annually. It enhances collaboration, automates processes, and provides real-time insights with Modular Application Hubs for logistics challenges and Data hubs for operations visibility. Headquartered in Germany, Transporeon operates globally with over 1,400 professionals across 27 countries.
Trimbleintegrates positioning, modelling, connectivity, and data analytics to enhance productivity, safety, and sustainability across sectors like construction, geospatial, agriculture, and transportation. They offer purpose-built products, lifecycle solutions, and industry-specific cloud services to transform global operations and supply chain transparency.Position
We are seeking a Customer Care Specialist to handle and analyze customer support requests via email, phone, or ticketing systems. You will provide immediate solutions for common issues, document cases, and delegate complex problems to relevant teams. Keeping customers updated with clear and friendly communication, and managing internal processes and improvements are key aspects of the role. You will also support onboarding new team members and contribute to achieving performance goals, while upholding company values and strategies.
This position is exclusively for candidates falling under a protected category according to L68/99.You could be the perfect candidate if you have