CUSTOMER CARE SPECIALIST (Native Swedish Speaker with English language required)
About Vino.com
Vino.com is the most innovative online wine and spirits shop. Founded in 2014 in Tuscany, land of great wines, Vino.com is the online wine shop that boasts one of the most accurate selections of wines and spirits. With over 1,000 producers, more than 7,000 labels, and 3 million shipped bottles, we have become a reference point for wine enthusiasts on the net.
Thanks to its strong technological know-how, Vino.com brings the physical wine shop experience into the online world. It makes famous Italian and international wines available to everyone, along with products from small emerging wineries.
In recent years, Vino.com has experienced exponential growth, reaching an annual turnover of 30 million Euros and becoming one of the biggest wine e-commerce platforms in Italy. We are now present in Austria, Belgium, Denmark, Finland, France, Germany, Italy, Monaco, Spain, Sweden, Switzerland, The Netherlands, and the United Kingdom.
Key responsibilities:
Respond in a timely and efficient manner to customer inquiries from Sweden and other Countries by email or telephone.
Interact with customers by phone or email to identify needs and the appropriate action or escalate for further review.
Provide quotes, assistance during orders, and cope with customer complaints.
Resolve customer problems, including shipping issues, and provide suggestions or recommendations about products.
Manage any warehouse and logistics-related issues.
Work proactively to ensure the supply chain doesn't cause delays in delivery to the customer.
What you'll need to succeed:
Native Swedish speaker with a high level of fluency in English. A good command of the Italian language is a plus.
High School Diploma or equivalent. Having 1-2 years of experience in a Customer Service environment is a plus but not a strict requirement.
Experience in empathically engaging customers and anticipating their needs, both domestically and internationally.
Good problem-solving and analytical skills.
Strong attention to detail and proactive attitude.
Self-motivated, self-confident, reliable, and capable of planning and following up on outstanding issues.
About you:
You're empathetic and have strong interpersonal skills.
You're able to adapt to changing priorities and deadlines in a dynamic, fast-paced environment.
You have a positive mindset and attitude.
You're a team player.
The job requires the ability to commute to our headquarters located in Florence city center (10 min. walking distance from Santa Maria Novella train station).
What we offer:
By joining Vino.com, you'll work in a dynamic and stimulating environment with access to the latest technology and advanced software tools. A training period led by our best sommeliers will help you deepen your knowledge of Vino.com and the wine sector.
Contratto di lavoro: Tempo pieno
Disponibilità:
Dal lunedì al venerdì
Lingua:
Svedese (Obbligatorio)
Inglese (Obbligatorio)
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