Customer Care Specialist - Maternity Leave Replacement

Synergie Italia, a leading employment agency in Sesto San Giovanni, is looking to fill a position for our client in the Pharma sector: CUSTOMER CARE SPECIALIST - MATERNITY LEAVE REPLACEMENT The Specialist Customer Care plays a key role in supporting the Account Manager in managing customers and often acts as the first contact for the customer in case of information and problems related to order management.
It also interfaces with the internal functions that are involved in the process of production, administration and delivery of the goods.
Actively promotes digital transformation.
Key Responsibilities: • Manage communication with customers Process orders and monitor order flow Cooperate with other department locally and abroad, to deliver exceptional customer experience Promote improvements and digital trasformation Handle complaints Ensure applicationof pricing strategies Requirements: • Bachelor's degree.
• Experience in the role in structural contexts.
• Distinct Quality awareness.
•A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives • Very good knowledge of English ( B2/C1).
• Very good communication skills and assertiveness.
What Can We Offer?
Contract Type: temporary contract - Maternity leave replacement Working Hours: Monday to Friday, full time.
Location: SEGRATE (MI).
Salary and Benefits: Commercio – III° level - 26K L'offerta è rivolta a candidat? nel rispetto del Dlgs 198/2006 e dei Dlgs 215/2003 e 216/2003.
Le persone interessate sono invitate a leggere l' informativa privacy ex artt.
13 e 14 del Reg.
UE 2016/679.
Aut.
Min.
Prot.
N. 1207 – SG del 16/12/2004