Customer Care Specialist (M/F/D)

Customer Care Specialist (m/f/d) We are looking for a Customer Care Specialist (m/f/d) to support our Sales team in Italy.

Job Summary: Your tasks will include:

Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area. Independent processing of customer inquiries, including preparation of proposals and tracking of open quotations until receipt of order. Recording and maintaining accurate and complete customer master data in the CRM system. Assist in achieving company goals and increasing revenues. Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team. Occasional client/trade show visits and involvement in client events. We expect: Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable. 1-5 years of relevant work experience desirable. Knowledge of Salesforce and Workday is an advantage. Knowledge of the testing and certification industry is an advantage. Very good knowledge of Italian and English (written and spoken). Very good customer service skills, high service orientation and communication skills. Detail orientation and ability to handle multiple tasks/projects simultaneously. Independent and result-oriented way of working. What we offer: An interesting and varied job in the sales area to support the continuous growth of CSA Group. Function as internal sales and customer contact for all commercial-related topics. Possibility of mobile working and flexible working hours. Fitness & Health Program for a relaxed balance to the daily work routine. Company pension plan. Permanent direct employment and a future-proof job. Please send us your CV in English. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at ****** if you require accommodation in the interview process.

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