Customer Care Specialist (F/M/D)

Connexx is seeking a Multilingual Customer Care Specialist with fluency in German and English, complemented by proficiency in Italian or another language. This role is perfect for an energetic, proactive individual eager to engage with our diverse customer base. You will be the frontline of providing proactive customer support,for our smart lighting projects, and adeptly handling inquiries and resolving issues through various communication channels and across various Teams.
Key Responsibilities:
Be the first point of contact for all customer inquiries about their smart systemBe in charge for first level support, and be able to address all the requestProactively follow up with customers and keep them up to dateEnsuring inquiries are resolved promptly, efficiently, and courteouslyWork collaboratively with team members to optimize tasks and workflows, enhancing the efficiency and effectiveness of our customer support operationsRequired Skills:
Proficiency in German and English, with strong verbal and written communication abilitiesStrong interpersonal skills, with the capacity to empathize and effectively interact with a diverse customer baseStrong problem-solving skills, with a proactive approach to identifying and resolving issuesNice to Haves:
Proficiency in Italian and French, adding value to our multilingual support teamA high degree of autonomy, enabling you to manage tasks and responsibilities efficiently
Excellent organizational skills, with a knack for prioritizing tasks and managing time effectivelyWhat We Offer:
Adequate training to be able to understand the variety of situations and a collaborative environmentA dynamic and supportive work culture that values and recognizes your contributionsFlexible working arrangements to support your work-life balanceReady to make a difference? Apply now to become a part of our exciting future at connexx!

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