Leica Biosystems is a cancer diagnostics company and a global leader in workflow solutions, offering the most comprehensive portfolio from biopsy to diagnosis.
Our mission of " Advancing Cancer Diagnostics, Improving Lives " is at the heart of our corporate culture.
Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
We are currently looking for a Customer Care Specialist.
This is an hybrid role : 3 days in our Office in Buccinasco (MI) and 2 days working from home.
**Key responsibilities**:
Achieve and maintain rapport with customers to give them the best possible service in all types of media interactions;
Use tools (such as internal shop and Sales Force) to transfer quotations made to SAP as an order;
Responsible for purchasing and tracking of the goods on the order;
Co-ordinate a timely delivery to meet the customer's needs and minimizing the number of open orders at month end;
Monitor open orders via ZSOS;
Work closely with BU(s) to get delivery information of scheduled shipments;
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account);
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes to have all information up to date;
Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued;
Process sales and service orders within defined timeline and invoice accordingly;
Provide customers with quotations within defined timelines;
Purchase parts from BU's and third parties and co-ordinate return of equipment for repair to BU's;
Monitor outstanding purchase orders from BU's and third parties;
Co-ordinate processing of credit notes to customers.
**Key requirements**:
High school or University degree
At least 5 years Customer Service experience in the Healthcare industry, preferably within a multinational matrix environment.
Experience with Rental and Capital contracts would be a big plus
Proficient Italian and English is a must have
Strong time management and organizational skills;
Critical thinker and able to play in a global and complex environment;
Continuous improvement mindset;
Strongly customer oriented (both internal and external);
Good team worker, loyal and committed to the organization and team
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.