Customer Care Representative French (Temporary)

Job Description Customer Care Representative - Italian Speaker Ria Money Transfer is seeking an enthusiastic and dedicated French Speaker Customer Care Representative to join our team in Madrid' Spain.
As a Customer Care Representative' you will play a key role in providing exceptional service to our customers by addressing their inquiries' resolving complaints' and ensuring a positive customer experience.
Responsibilities Responsibilities: - Respond promptly and professionally to inbound calls' emails and chats from customers regarding their transactions' needs' or issues.
- Listen actively to customers' empathize with their concerns' and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations based on customer needs.
Qualifications Qualifications: - High school diploma or equivalent (college education preferred).
- Minimum of 1-2 years of experience in customer service or call center roles.
- Proficiency in MS Office and internet navigation.
- Strong verbal and written communication skills.
- Ability to work flexible schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.
- Fluent in French, additional languages are a huge plus.
If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment' apply for this exciting opportunity and let's talk!