Customer Care Process & Tools Intern

If you wish to gain experience about Customer Care Processes and related Tools within a multinational and dynamic company, don' miss the opportunity to join our Customer Care Process & Tools Team!
Indeed the team mission is to provide vision, guidelines and support to the whole Group Customer Care Department in terms of processes and digital tools, driven by the business and users needs.How you will support the team:You will help the colleagues in their daily activities such as:- Activation of first AI functions in CRM in the group companies: support for the testing, training phases and drafting of the necessary documentation - Support for the formal check and elaboration in CRM of the Knowledge articles produced by the Customer Service.- c Transition to Cloud of the ERP system: support for the testing phase and for the drafting of the necessary documentation More than this, you will be involved in the adoption and process tuning activities related to the Knowledge Articles new features that will enable further AI multilanguage functionalities.
What skills you have:Pro-Active approachOpenness and ability to collaborate with diverse and heterogeneous teams.Versatile approach in dealing with more different topics in the daily working timeAbility in the organizational and activity planningGood skills in summarizing and content processingVersatility in using software and new technologies.Excellent knowledge of the Office suite: Word, Excel, and PowerPoint.Studies in Economics (student or graduate)Fluent EnglishWhy you should join us:You will become an integral part of ourGlobal Team where people are friendly and work together in a stimulating and fast-changing environment.You will get in contact with our colleagues worldwide and closely work with other departments, getting the overview about how a multinational organization works.Training will be core since the beginning: you will learn to use our main enterprise tools, in particular …(es.
LN Infor (ERP system)/Qlik/CRM)Finally, we are offering monthly reimbursement from €600/monthly (gross), free canteen and IT toolset.