Customer Care Officer

AboutBusiness Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios. Are you genuinely excited to help customers?
Are you patient, empathetic, and an excellent problem solvers?
Do you understand the value of good communication and put yourself in customers shoes?
Then, this opportunity is for you! We are looking for someone able and in love with identifying and assessing customer needs to achieve satisfaction.
The knowledge of the Food & Beverage Industry market is a plus.
Joining Italy Customer Care team will give you the chance to test yourself in an interface role towards the market and the internal organization of DNV: you will be a key asset in our Customer's Journey and with your daily effort you will make the difference for a Superior Customer Experience. As DNV, we offer you the chance to grow up professionally in an inclusive environment and embrace our values to impact on your career serving our Customers. DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

The main areas of responsibility are: Serving as the first point of contact for customers seeking advice or assistance Answering phone calls and emails, responding to customer questions Handling customer complaints efficiently and professionally, aiming to resolve issues to the customer's satisfaction while adhering to DNV policies and best practices Walking customers through basic troubleshooting or setup processes Giving customers information about services and making recommendations or suggestions Monitoring Customer Satisfaction feedback to identify areas for improvement in products, services, or customer support processes.