FlexCar is growing rapidly and we are looking for a Customer Care Associate to join our premises in Rome, Italy.
This position entails an active involvement in the Customer Experience.
Who We Are FlexCar is more than a car leasing company.
We redefine the way consumers own a car by offering flexible and accessible terms and an all-inclusive premium service.
Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico, and across the globe.
People at FlexCar We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European scaleups, join us!
Position Summary The Customer Care Associate will be primarily responsible for answering inbound calls from existing customers and providing them with accurate and detailed information regarding our fleet management.
He/She will need to communicate with both B2B/B2C clients and our fleet team in order to act as a point of contact and effectively inform all parties involved about potential issues.
In addition to that, the person in charge will also need to act with speed and offer solutions to the problems presented, which are always aligned with our operational processes.
The responsibility of this position is not only to serve our clients but also to build rapport with them, offering them an exceptional customer experience.
Requirements Recent graduate from a top tier University in Italy or abroad in the fields of Marketing, Business, or Communications4-5 years prior experience is considered a plus (especially in phone customer service)Exceptional interpersonal skills and ability to coordinate a number of tasks with a wide range of stakeholders within a startup environmentCustomer-first mindset and proven ability to commit to your workLove for a varied day with a mix of communications, organization, and customer touchpointsCan act independently, solve problems by yourself and enjoy going the extra mile to make sure our customers are served perfectlyIdeally, you are an automotive enthusiast!All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.
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