JOB OPPORTUNITY
CUSTOMER CARE ADVISOR
**Location**: Verona (Italy)
**Business Unit**: Linpac Packaging Verona
Division.
Food Packaging
**Type of contract**: Permanent
**List of tasks**:
- Entering orders for assigned customers and updating the price list in the system
- Supervision of the entire order cycle, in compliance with the established deadlines
- Management of commercial requests, samples and complaints from customers through the aid of specific dedicated software
- Increase customer satisfaction and loyalty through targeted actions
- Maintain contact with customers by providing professional customer support
- Collaboration and continuous relationship with European and international logistics and production sites and Sales Managers
- Previous customer management experience
**List of skills**:
- Attitude to problem solving
- Commercial attitude
- Ability to interact effectively on the phone
- Propensity for team work
- Ability to remain calm in unexpected and potentially stressful situations
- Dynamism, enthusiasm, flexibility and curiosity
- Fluent knowledge of written and spoken English
- Good knowledge of the SAP management system
CUSTOMER CARE ADVISOR
**Location**: Verona (Italy)
**Business Unit**: Linpac Packaging Verona
Division.
Food Packaging
**Type of contract**: Permanent
**List of tasks**:
- Entering orders for assigned customers and updating the price list in the system
- Supervision of the entire order cycle, in compliance with the established deadlines
- Management of commercial requests, samples and complaints from customers through the aid of specific dedicated software
- Increase customer satisfaction and loyalty through targeted actions
- Maintain contact with customers by providing professional customer support
- Collaboration and continuous relationship with European and international logistics and production sites and Sales Managers
- Previous customer management experience
**List of skills**:
- Attitude to problem solving
- Commercial attitude
- Ability to interact effectively on the phone
- Propensity for team work
- Ability to remain calm in unexpected and potentially stressful situations
- Dynamism, enthusiasm, flexibility and curiosity
- Fluent knowledge of written and spoken English
- Good knowledge of the SAP management system
Klöckner Pentaplast is an equal opportunity employer, which makes employment decisions without regard to race, color, gender, religion, national origin, age, veteran status, handicap, disability, sexual preference or marital status.