Customer and Tutor Value Manager (all genders) The role in a Snapshot Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business. You'll play a pivotal role in crafting and executing strategies that not only retain customers but also delight them, helping us unlock additional value and elevate our marketplace. Join a team that thrives on collaboration, data-driven decision-making, and innovative thinking to push the boundaries of customer engagement.
Location Milan (hybrid) and remote within Italy.
Your Role in Our Journey Oversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing outcomes. Utilize data insights to identify customer pain points and opportunities for enhancing their experience. Develop and implement proactive strategies to minimize churn and maximize customer satisfaction. Collaborate closely with cross-functional teams, including Customer Operations and Product Management, to drive upsell and cross-sell initiatives. Manage digital campaigns, continuously optimizing performance through A/B testing and data analysis. Document and manage the customer journey, ensuring that customer voices are heard and acted upon to improve overall sentiment. Your Impact Drive significant improvements in customer retention and satisfaction through strategic management and execution of CVM programs. You have got experience using Salesforce, Braze and Customer.io. Experience using Hubspot, Excel and Data Analysis tools (such as Tableau) is a plus. Leverage data to uncover insights that enhance the customer experience and drive business growth. Proactively reduce churn rates by developing and implementing effective retention strategies. Foster strong collaboration with internal teams to ensure seamless execution of upsell and cross-sell opportunities. Optimize campaign performance, ensuring that our digital strategies are both innovative and effective. Lead initiatives that capture deep customer insights, enhancing our ability to respond to their needs and exceed their expectations. Your way to unlock your full potential Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful. Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world. Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best. Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together. Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about. Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you. Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too. Life at GoStudent: Do you want to reimagine education together with us and join a mission to believe in?
GoStudent is one of the world's leading tutoring providers and education platforms. We're also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.
We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.
Openness Statement At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!
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