**Reports to**:Director of Custom Programs
**Based in**:Florence
SAI Programs has been curating transformative study abroad experiences for American university students in Italy since 1995. SAI is seeking to fill the position of Custom Programs Coordinator in Florence.
**Requisites**:
- Excellent communication skills, written and spoken, in English.
- Professional working proficiency in Italian. Additional language proficiency in French and/or Spanish is preferred.
- Knowledge of American Higher Education system and study abroad programs
- Excellent customer service skills
- Knowledge of Microsoft Office and Google Suite, especially Excel and Sheets 2-4 years relevant experience
- Flexible, independent and detail oriented
- Ability to prioritize and meet deadlines
- Ability to problem solve
- Ability to manage schedules and logistics
- Bachelor's Degree
- Available to work some evenings and weekends and travel during high season as needed
- Available to serve on a rotation as an emergency point of contact
**Responsibilities**:
- Assists with program development: drafting budgets, proposals and agreements
- Conducts research on cultural activities, academic content, vendors and logistics
- Assists the Director of Custom Programs with the management of US partner school relationships. Communicates regularly and with great tact and diplomacy with university counterparts
- Interfaces with faculty leaders and SAI offices during program development and recruitment phases, participating in consultation calls as necessary
- Assists the Director of Custom Programs with the creation of program materials
- Assists the Director of Custom Program with marketing and outreach activities such as webinars, newsletters, special presentations, site visits and more
- Serves as program point of contact for assigned programs and assures that all program components/tasks are completed according the schedule/timeline
- Assists Custom Programs Manager with bookings for viable programs, where necessary
- Assists with program implementation as needed, accompanying groups and faculty on visits, holding orientation sessions and responding to student issues and emergencies
- Performs accounting and budget reconciliation, according to SAI procedures
- Creates WhatsApp Groups for all programs and adds student and faculty participants
- Responsible for social media initiatives for custom programs and participates in SAI Social Media Committee meetings
- Updates internal tracking documents and creates Program Folders in Google Drive
- Coordinates health insurance enrollment for custom programs and obtains insurance certificates for schools, as needed
**Office hours**:Monday to Thursday, 10:00am to 6:30pm, Friday 10:00am to 5:00pm
**Contract**:CCNL 12-month contract with the possibility of extension
Contratto di lavoro: Tempo pieno
Domande di preselezione:
- Are you available to work evenings and weeekends?
- Do you live in Florence?
Lingua:
- English (Obbligatorio)