Cs Amz Program Manager

Program Manager KA Amazon will work closely with the Engineering and Product Development Teams and Customer to ensure the successful deployment, integration, and optimization of HW/SW applications. The role involves understanding Customer requirements, coordinating solutions amongst internal Departments, and providing ongoing technical support to end-Users.
What we offer:Key Responsibilities
Technical Support and Troubleshooting:
Provide technical support to Amazon and internal teams for application-related issues.
Diagnose and troubleshoot problems, documenting solutions for other sites / future reference.
Collaborate with development teams to resolve technical issues and propose/implement solutions.
Customer Interaction and Requirement Analysis: Gather and analyze customer requirements to offer tailored solutions.Conduct product demonstrations and technical presentations to Customer.Work with clients to understand their business processes and adapt the application to meet their needs.Documentation and Reporting: Create and maintain detailed technical documentation, including user manuals, installation guides, and troubleshooting procedures.Develop and present regular reports on application performance, issues, and enhancements.Continuous Improvement: Stay updated on the latest industry trends, technologies, and best practices.Propose and implement improvements to applications and support processes.Collaborate with product development teams to influence new design and functionality based on customer feedback.Tasks and Qualifications:Qualifications: Education: Bachelor's degree in Engineering, or related field.Experience: 5-10 years of experience in application / automation engineering or a related role.Technical Skill: Autocad, knowledge of PLC, ability of planning/scheduling, SalesForce, Office + Project and SAPSoft Skills: Strong problem-solving and analytical skills, excellent communication and interpersonal abilities. Ability to work independently and as part of a team and Customer-focused with a commitment to delivering high-quality support.Working Conditions: Hybrid workMay require travel to Customer sites for installations or support in EMEAOn-call availability for emergency technical support

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