iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale, developing and releasing innovative tech solutions. Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement).
If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!
Your Mission
We're looking for an enthusiastic CRO (the official job title will be Commercial Director) to join our team, take full responsibility for all of the revenue-generating and customer-engagement activities, as well as manage the entire marketing department (currently split into the following teams: Advertising, Affiliation, Content, Email Marketing, and SEO).
You will be reporting to the CEO and will be in charge of the following:
Driving consistent value in revenue-generating and customer-engagement activities (i.e., customer acquisition; marketing in a broad sense, including pricing and packaging; sales strategy; international expansion; customer success strategy; and customer support strategy);
Developing, implementing, and overseeing marketing, sales, and customer success strategies and campaigns;
Cooperating with other departments (such as Software Development, Product, and Finance) to connect the above-mentioned strategy with overall company goals and objectives;
Having full ownership of all of the company's commercial performance reporting tools;
Leading and mentoring the Marketing department, providing guidance, support, and performance feedback to help the team achieve objectives and deliver campaigns on time and to budget;
Driving innovation and continuous improvement within the marketing team by using data analytics and metrics to measure the effectiveness of marketing campaigns, optimize performance, and make informed decisions.
Requirements
At least 5 years of experience as a Chief Revenue Officer, Growth Marketing Manager, Commercial Director, or another similar role with a proven track record of success;
Previous experience in scaling a subscription-based SaaS to 50M ca;
In-depth understanding of the following KPIs and dynamics: ROAS; onboarded-customers volume; market capture vs investment per geography; ARR vs Sales & Marketing spend; ARR volume and growth rate; net revenue retention rate; NPS;
Extensive knowledge of the different areas of marketing, with a focus on funnel optimization, performance marketing, and SEO;
Strong experience with Google Ads, Google Search Console, and analytics tools in general;
Experience in coordinating multiple small-sized marketing teams in an empathetic and team-oriented way;
High proficiency in English;
Willingness to embrace the complexities of scaling, to get involved in operational tasks where necessary, and remarkable enthusiasm and willingness to support iubenda's growth.
Location
At iubenda, we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time, in case you prefer to work from an office, our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices are at your disposal, allowing you to follow a hybrid work model.
Benefits
REMOTE WORK - You can work 100% remotely or, if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Hamburg). We are fully structured to onboard people who prefer to work full-time remotely.
TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world.
COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites.
LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books.
ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels.
WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best.
BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues.
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Please send your CV in English.
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