Sr. HR Business Partner We offer an interesting opportunity to join our IT team, based in Bussolengo (VR) as CRM Specialist , reporting to the Business Process Automation Manager.
The person will drive mainly the ongoing development and support the CRM (Salesforce.com) solution within the involved countries by interacting with business stakeholders, vendor consultants, and IT dept.
He/She will work closely with the business to capture and understand their needs, document business processes, transform them into system requirements, and provide a first level of support.
Moreover, he/she will also support the users on other company customer applications (Cvent, Consignment App, …).
What will your contribution be?
Support the planning and delivery of the CRM strategies/projects across the company/involved functions optimizing the customer experience and encouraging the system adoption.
Shape, maintain, and support the CRM implementation for current and future function integrations.
Engage and influence stakeholders to ensure services and systems remain aligned and relevant to the business priorities.
Be the first line of support and responsible for basic system configuration/administration activities.
Responsible for new user training, refresh, and continuous training about system usage.
Maintain the relationship with IT and vendor consultants in case of extended support and/or new developments activities.
Provide business and data insights coming from CRM to sustain and make the business processes effective.
What are we looking for?
University degree or high school (technical oriented). Economic Science, Marketing, or IT background preferred.
At least one year of experience as an application and functional analyst.
Good knowledge of advanced IT systems.
Knowledge of CRM Systems – Salesforce.com preferred – referred to Service/Sales and Marketing processes.
Fluency in English.
Office 365, internet, and e-mail.
Some traveling is required according to approved IT projects.
What soft skills will you improve?
Accuracy, speed, and self-sufficiency in performing the tasks assigned.
Ability to work in cross-functional and cross-country teams.
Excellent interpersonal skills.
Customer-oriented - initiative, creativity, and innovation.
Analytical acumen and business insights capabilities.
What will you find?
Friendly, warm, and innovative atmosphere.
Healthy, inspiring, international, and inclusive work environment.
Training and development opportunities.
Smart working model (two days per week).
Social and company events.
Canteen.
What do we offer?
This is a full-time job.
The contract is permanent.
Salary package range: 35.000/40.000 euro.
Do you want to join us? Are you ready to make a difference? We look forward to your application. Please send it to ****** .
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