CRM Reporting & Campaign Specialist We're living a new chapter: a conversation between our rich heritage and a clear vision of the future.
For those who are passionate and want to embrace challenge we say join and be part of our change!
Find below the role we've tailored just for you and discover how your contribution will be essential to our growth.
The part you'll play We are looking for a CRM specialist to join our headquarter in Florence, being part of the Group Customer Experience Dept and reporting to the CRM and Customer Campaign Management Coordinator for: Maximising the efficiency of the CRM data management Improving Salesforce's features to define the campaign's architecture Managing, analysing, and interpreting data to provide insights and support strategic business decisions You will be responsible for Perform analysis on customer data according to CRM plan Run reporting activities synthetising business messages and generating insights Ensure the proper functioning of systems and analytical tools Coordinate analytical requests from functional stakeholders Contribute to the optimisation of CRM processes, digital campaigns to achieve the company goals Plan and develop regularly highlights on the monitoring and return of all customer initiatives of the area Contribute to design and implement multichannel customer journeys through a data driven and performance driven approach, maximise existing platforms and propose new enhancements What you'll bring Previous experience in analytical role (in fashion and luxury brands is highly beneficial, however is not essential), numerical proficiency with logical thinking Experience of at least 2 years in CRM Campaign Knowledge of Salesforce platform Proficiency in office sw, good knowledge of analytic reporting platforms Proficiency in English, additional language skills are appreciated Excellent communication skills and ability to present complex data and synthetise insights clearly.
Ability to deal in a multitasking environment (flexibility, time management) Tenacity, goal-oriented, proactivity Assertiveness, communicating clearly and effectively Passion for fashion Unlock your potential with us, together anything is possible.
At Ferragamo, you can play your part and express your uniqueness.
We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.
As an Equal Opportunity Employer, we welcome and consider applications from all candidates, regardless of their personal background.
#J-18808-Ljbffr
