Crm Executive- Candiolo, Italy

Objective:
To build a robust relationship between the customer and the company, and become SPOC (single point of contact) for coordination.
Provide timely information on sales, order status, supply/ dispatch, feedback and complaints, reports, MIS, payments on a daily basis and to coordinate with production teams on delivery schedules, timelines as per terms agreed with customers.
**Expectations: - KPI's**
- To make sure on time delivery
- On time payments.
- Schedule should be 100% Planned Vs Actual
- On time Stock updation at customer's end
**Duties and Responsibilities**:
- Point of contact with customer for all communications
- Promotions, Sales, Queries,
Payments, Order status, complaints, etc. and provide appropriate response with timelines
- Data update for dispatch / receipts in Google Sheet
- Coordinating the production team to keep track on committed timelines
- Calling the customer for payment
- Preparing the dispatch plan on daily basis and preparing monthly and quarterly dispatch
report.
- Maintain hub stock at customer end
- Receiving GRN from customer
**Prerequisites and Qualifications**:
- Proficient in Italian language and English
- Should be Graduate in any stream
- Prior experience is similar role is preferrable
**Salary**: €45,000.00 - €48,000.00 per year
**Experience**:
- CRM: 3 years (required)
- manufacturing company: 1 year (preferred)
**Language**:
- Italian (required)