CRM & Comms Budget Coordinator The CRM & Comm. Budget Coordinator will play a key role in managing client acquisition and loyalty. He/she will mainly coordinate the day-to-day running of Client loyalty programs, manage CRM tools, and focus on high potential clients knowledge and upgrade.
He/she will contribute to communication budget monitoring.
How will you make an impact? You will: Be responsible for the "My Client" app, implementing new features developed by Cartier HQ, creating all new occasions per client list, training the sales team on them, creating and following up tickets with IT in case of issues, retrieving client information upon request. Plan and implement strategic CRM projects, monitoring ROI for all clients activations through Salesforce and sharing results and best practices with peers in the Region. Be the point of reference for CRM activities on SAP, becoming SAP key user and training boutique & headquarter staff on it. Collaborate with the communication team to plan client treatments, ensuring their follow up, monitoring ROI. Plan VIP committee in Boutiques, prepare clients list to screen, register wished treatments. You will support the boutiques for client activities planning in selecting most accurate clients. Monitor competitor activities on VIP treatments. Be responsible for the collection, consolidation and uploading of the MKT & Comms budgets and LE in Light/Athena. Updating Athena monthly. Support the MKT & Comms team during the budget planning and LE analysis, suggesting best practices adoption relaying potential HQ guidelines. Ensure learning journey across teams, creating and animating a local 'performance' community (regular update on performance topics, test and learn programs, performance-related communication and trainings, etc.). How will you experience success with us? You will be highly analytical, with the ability to generate business insights from analytics related data with proven finance acumen. You will demonstrate strong planning, multitasking, and project management skills. You will be proficient with Microsoft Office Programs (Word, Excel, and PowerPoint). You will have a positive attitude and be a good team player. You will be a self-starter, take initiative, and be a responsible personality. You will be used to working pro-actively & autonomously being able to interact with different interlocutors and stakeholders. Knowledge of CRM systems (Salesforce) is a plus. Knowledge of Light/Athena is a plus. What makes our group different? We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in. Your journey with us: During the interview process, you will have the opportunity to meet the Talent Acquisition and HR Manager, as well as Head of Controlling and the Business Excellence & Perf. Director.
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