Job Title: Country Operations Manager
Type: Full-time
Experience: 4+ years
Location: Milan
What about us? Created in 2023, INFINIT operates in more than 6 countries and has in excess of 150 employees of different nationalities. At INFINIT we are reshaping the future of SMEs in select industries with an all-in-one platform that empowers small business owners and their staff to seamlessly manage and optimize every aspect of their business. By focusing on a select few industries we have been able to bring a high level of expertise to our customers and unlock huge areas of potential growth for them.
Join us at INFINIT as we revolutionize and positively impact the global economy, and embark on a journey of growth and innovation. Your FinTech adventure begins here!
The Role The Country Operations Manager will oversee and manage all operations within Italy, ensuring the successful launch, execution, and expansion of operations. This hands-on role involves leading various functions including managing, onboarding, customer success, credit, and compliance to ensure smooth and efficient processes aligned with company goals.
What do we want to achieve together? Operations Management: Responsible for overseeing day-to-day operations, developing and implementing operational strategies, and monitoring performance metrics to identify areas for improvement. Team Leadership: Recruit, train, and manage the local operations team, providing leadership, mentorship, and support to foster a positive and productive work environment. Onboarding: Manage the onboarding process for new customers and partners, ensuring a seamless and positive experience. Customer Success: Develop and maintain strong relationships with customers, implement strategies for maximizing customer retention and growth. Credit Management: Oversee credit approval and risk assessment processes, ensuring compliance with credit policies and procedures. Compliance: Ensure all operations comply with local regulations and company policies. What do you need to be successful in this role? Experience: Minimum of 4 years of experience in operations management, preferably in a startup or high-growth environment. Education: Bachelor's degree in Business Administration, Operations Management, or related field. Skills: Strong problem-solving and analytical skills, excellent interpersonal and communication skills. We would like: Proven experience in managing teams and driving operational excellence. What will you find working at INFINIT? Flexibility and Ownership: Enjoy the flexibility of hybrid working 3 days a week in one of our office hubs and 2 days from home. Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. Inspiring Mission: We are dedicated to revolutionizing business financing. Competitive Salary and Equity: We offer highly competitive salaries and a stake in our success. Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app. Health and Well-being: You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. Personal Time Off: Enjoy flexibility with your personal time off. Diversity & Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment.
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