Job Title: Country Operations Manager
Type: Full-time
Experience: 4+ years
Location: Milan
What about us? Welcome to INFINIT, a global tech company supercharging SMEs in select verticals with a unified platform that combines AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow simply by offering a comprehensive suite of solutions tailored to their unique needs.
At INFINIT, we are transforming vertical banking for SMEs with our advanced technology and industry knowledge, delivering solutions that drive growth and efficiency. We pride ourselves on innovation, transparency, and building strong relationships with our clients.
Join us at INFINIT as we reshape the landscape of business services, making a positive impact on the global economy. Your adventure in fintech starts here!
The Country Operations Manager will oversee and manage all operations within Italy, ensuring the successful launch, execution, and expansion of operations. This hands-on role involves leading various functions including managing, onboarding, customer success, credit, and compliance to ensure smooth and efficient processes aligned with company goals.
What do we want to achieve together? Operations Management: Responsible for overseeing day-to-day operations, developing and implementing operational strategies, and monitoring performance metrics to identify areas for improvement, ensuring smooth and efficient processes aligned with company goals.Team Leadership: Recruit, train, and manage the local operations team, providing leadership, mentorship, and support to foster a positive and productive work environment.Onboarding: Manage the onboarding process for new customers and partners, ensuring a seamless and positive experience, and continuously improving processes based on feedback and performance data.Customer Success: Develop and maintain strong relationships with customers, implement strategies for maximizing customer retention and growth, and address inquiries, concerns, and feedback promptly.Credit Management: Oversee credit approval and risk assessment processes, ensuring compliance with credit policies and procedures, monitoring credit performance, and implementing corrective actions as needed.Compliance: Ensure all operations comply with local regulations and company policies, develop and enforce compliance policies and procedures, and conduct regular audits to ensure adherence to standards.What do you need to be successful in this role? Experience: Minimum of 4 years of experience in operations management, preferably in a startup or high-growth environment.Education: Bachelor's degree in Business Administration, Operations Management, or related field.Skills: Strong problem-solving and analytical skills, excellent interpersonal and communication skills, ability to work independently and make informed decisions, proficiency in G Suite.We would like: Proven experience in managing teams and driving operational excellence.What will you find working at Infinit? Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at Infinit will have a lasting effect on businesses and communities.Diverse and Inclusive Team: Join a dynamic and international team of over 7 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.Flexibility and Ownership: We trust our team and we are goal-oriented.Competitive salary and stock options: We offer highly competitive salaries and equity, because we're building this together.Day off on your birthday: We celebrate it with you.Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app, Cobee.Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.Personal Time Off: Enjoy flexibility with your personal time off.Diversity & Inclusion Infinit promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
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