Position Title: Country Manager Italy Reporting to: Head of INORCEE Region (Italy, Northern Europe, Central Europe) Level: Executive Location: Milan or Rome POSITION SUMMARY Operating within the global AXA Partners framework, the Country Manager is accountable for leading and overseeing the business, the employee engagement and satisfaction / loyalty of our key partners. You are responsible for ensuring profitable growth and customer service targets are met. You lead an organisation of over 300 employees and all functions to deliver the strategic plan, including financial targets. Our main lines of business are Assistance in Motor, Health, Home and Travel; Legal Protection and Credit & Life Protection.
As Country Manager, you hold key regulatory responsibilities and accountability, chair of the Country Leadership Team and are a member of the Regional Senior Leadership Team.
KEY RESPONSIBILITIES Country Leadership and P&L accountability: Lead Country Senior Leadership Team to define and deliver the country strategic plan, ensuring alignment with business agenda and needs of local clients and customers. Develop and implement the strategic plan and budget for the country in line with AXA Partners' global strategy, ensuring communication and understanding of the strategy within the country and with key stakeholders. Own and drive the country P&L, actively monitoring and taking actions to ensure profitable growth is achieved. Drive business transformation in the country, identifying opportunities and risks for change, and leading key governance bodies for the legal entity while representing AXA Partners locally with government, regulatory bodies, and business partners. Business development: Define and lead the deployment of the country business development strategy to achieve sustainable and profitable growth. Determine market/customer requirements and identify the best business development opportunities locally, focusing on large corporate clients while farming existing clients. Directly lead sales teams to deliver commercial targets, ensure capability development, and manage relationships with existing business customers effectively. AXA Relationship: Build new relationships and maintain existing ones with other AXA entities locally and globally. Where AXA entities are business customers, ensure relationships are managed effectively to deliver service level satisfaction. Look for innovation for AXA entities with the aim to help AXA to differentiate vs competitors. Build and actively manage key relationships with regulators, joint venture and other critical alliance partners, media and other stakeholders locally. Customer service and delivering fair customer outcomes: Use experience, data, business insight, and judgment to develop and implement purpose-led, customer-focused activities. Lead operations and customer service to ensure delivery of all customer metrics, continuous improvement of the customer journey, and collaborate with global teams to shape and implement transformation initiatives for improved customer experience and productivity, while ensuring fair customer outcomes and service consistency with policy terms. Control and Protect against Risks: Ensure company compliance with local regulations. Anticipate and mitigate operational risks. Improve control and processes (internal control, audit). Ensure protection against reputational risks. People Leadership: Drive high-standard people leadership, building and leading a dynamic, efficient team for high performance. Inspire country teams with compelling communication and a sense of purpose to drive employee engagement and ensure diversity, inclusion, and team well-being are maintained. Support the growth and development of country teams through feedback, coaching, talent management strategy, learning and development programs, and exploring new ways of working to encourage innovation and risk-taking. SKILLS AND EXPERIENCE Education, Professional Qualifications and Experience: Ideally, seeking a candidate with a degree or equivalent experience. Significant experience in general management with broad leadership, ability to engage and influence across functions. Experience managing a P&L, strong business acumen in large financial services organizations, and developing purpose-led, customer-focused strategies. Technical, Functional Knowledge, Skills and Abilities: Business development skills and proven knowledge in finance & corporate governance. Comprehensive understanding of country regulatory environment with a focus on compliance. Ability to navigate global matrix organization through collaboration and inclusion mindset. Capacity to build and lead dynamic, efficient teams with high performance through care, empathy, and trust. Ability to energize and inspire teams through compelling communication and sense of purpose. Strong stakeholder management and networking abilities.
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