RINA is currently recruiting for a Corporate Credit Collection Management Advisor for its office in Genoa.
**Main Tasks**:
Monitor the overall debit status of assigned customers at a large perspective, not just for pure collecting purpose of past due, but in a wider "client management perspective", more specifically:
- Act proactively to encourage debt payment and avoid future past due cases
- Minimize objections for payment and suggest available customer-friendly payment options
- Contacting debtors (e.g.
phone meeting, face-to-face meeting) to learn more about their payment status among customers assigned (i.e.
credit collection customer portfolio)
- Negotiating payments and extended payment plans
- Control and promote the account statements to the customer on a monthly basis
- Be the point of reference in case of issue of incorrect invoices or in case of disputes, manage any disputes on the invoices of assigned customers together with the PM and all relevant stakeholders to avoid recurrences
- Communicate with Corporate Credit Management, Business Unit/Service Line Management and other team members about methods and strategies to ensure a positive rate of customers who agree to repaying their debts.
- Define and suggest the more appropriate payment policy for the customer in portfolio with focus on:
- Suggesting factoring solutions when possible
- Assisting with the credit assessments and credit limit management
- Suggesting and facilitating the implementation of debt recovery plans when needed
- Liaising with the big project PM to minimize the potential credit risk
- Keep track of assigned accounts to identify outstanding debts Using RINA template file to keep detailed notes regarding conversations with customers and outcomes
- Organizing and keeping track of assigned customer outstanding debt accounts utilizing various tracing techniques and strategies to collect key information of customers with outstanding debts
- Understand when it is needed to take in action delinquency (Provide Feedback to the Corporate Credit office on the request to send invoices to the collection companies and propose sending for the credits not recovered within 90 days of the expiry, with concurrence with the Business)
- Control unbilled on regularly basis for internal push to invoicing
- Monitor invoicing accuracy on regular basis, being in contact with invoicing owner
- Ensuring high best data quality of the dunning contacts for the assigned customer in RINA Dynamics 365
**Desired skills and experience**:
- Bachelor's degree in Accounting, Business Management, or a similar field; lower level of qualification is acceptable if linked to a material work experience or professional skills
- 1-3 years previous experience in direct customer service, credit management or sales environment
- Knowledge of payment plans and credit collection process
- Good basic accounting knowledge
- Excellent communication and negotiation skills
- Ability to positively connect with clients
- Time management skills are essential to complete all required client calls daily
- Ability to work well and proactively in a fast-paced environment
- Analytical skills and data driven approach
- Working knowledge of Office 365
Applications that are not in line with the requirements will not be considered.
This job offer is extended to both sexes, in accordance with the Italian Law (Legislative Decree 198/2006 and subsequent amendments and additions).
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