Job Summary This role is responsible for building and maintaining strong relationships with enterprise accounts, understanding their needs and industry to ensure client satisfaction.
The role collaborates with internal teams for strategic planning, identifies opportunities for product/service expansion, and reports on account progress.
The role stays informed about industry trends, gathers client feedback, and achieves financial targets while safeguarding profitability.
Responsibilities Builds and nurtures strong relationships with assigned clients and establishes regular communication to understand their needs, concerns, and goals.
Develops a deep understanding of the organization's products and services to effectively address client challenges and propose suitable solutions.
Collaborates with internal teams to create strategic account plans that outline goals, objectives, and action steps to drive value to the clients.
Ensures client satisfaction by addressing their inquiries, identifying and resolving issues, and managing expectations.
Generates regular reports detailing account status, progress toward goals, and other relevant metrics.
Stays updated on industry trends, competitive landscape, and emerging technologies to provide clients with insights and suggestions.
Identifies opportunities to introduce clients to additional products or services that align with their needs.
Gathers feedback from clients regarding their experiences with the organization's products and services and advocates for improvements and enhancements.
Achieves quotas and margin targets, utilizing margin management techniques to protect profitability while fostering business growth.
Education & Experience Recommended Bachelor's degree or Master in Business Administration or similar field.
Typically has at least 5 years of work experience in Sales, preferably with experience in customer relationship management, account management, or similar responsibilities.
Proficiency in English, both written and spoken.
Knowledge & Skills Account Management Business Development Business Planning Customer Relationship Management Pipeline and Sales Forecast Management Sales Strategy Sales Territory Management Selling Techniques Upselling and Cross Selling Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Ensures client satisfaction by acting as the primary point of contact, addressing needs, and fostering trust, which drives retention and upselling opportunities.
Complexity Requires various skills to manage diverse client needs, strategic thinking to align business objectives, adaptability to industry-specific challenges, and strong problem-solving abilities to handle complex situations and foster long-term relationships.
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