Coordinator, College Technology and OperationsTo view the position details and/or apply to a position, click on the View Details link below the Job Title.
If you have questions about the application process, please refer to the Applicant FAQ's.Posting DetailsPosting Number: 20244116SPosition Title: Coordinator, College Technology and OperationsPosition Type: StaffLocation: Villanova, PARecruitment Type: Internal/External ApplicantsWork Schedule: full-time/12-monthsDepartment: 576-Dean, Professional StudiesPosition Summary: As a member of the College of Professional Studies (CPS), the Coordinator, College Technology, reports to the Assistant Director, College Data and Technology, and provides support for and departmental management of all information systems employed for CPS.
The individual in this position will assist in supporting the Assistant Director as they manage, develop, maintain, and optimize the use of technology for all levels of staff in the office.
This position will also assist in coordinating new projects related to the development of technologies in recruiting, admissions, and/or student services for non-credit programs and course offerings in the College.The Coordinator, College Technology, serves as the secondary technical liaison with University IT (UNIT), collaborating with the Assistant Director on projects and implementing strategies to enhance CPS engagement with IT initiatives.
The Coordinator supports the Dean, Assistant Director, College Data and Technology, and entire staff of CPS by assisting in building, developing, and disseminating reports for analysis of admissions data across the student lifecycle.Duties and ResponsibilitiesENROLLMENT DATABASE SYSTEMS MANAGEMENTAssists in managing and implementing standardized use of technology across the student lifecycle (CRM Technolutions SLATE, Banner, Softdocs, Argos, Data Transfer, Cognos, Microsoft Access, DegreeWorks, E-Commerce, etc.)
for the College of Professional Studies.Assists in providing technical expertise and primary support for all processes related to the College's CRM and associated university systems.Assists in management and maintenance of non-credit electronic records within SLATE and Banner.Creates and executes data audits to ensure data integrity.Works with UNIT to ensure accuracy of data flow from SLATE to Banner.Assists in managing payment gateway for CRM and the transfer of funds.Collaborates with College leadership regarding the use of current system processes.Assists the Assistant Director in providing support to non-credit CPS Partnership Program applications.Assists in training and supports users on the effective use of various systems used in the enrollment process.Records documentation for technological systems and processes.TECHNOLOGY SUPPORT TRAININGServes as the subject matter specialist on all technology systems used by the College.Collaborates with UNIT on department related technology tools problems.Recommends modifications to eliminate recurring problems.Trains, supports, and acts as a resource to CPS staff in use of all technology systems.Engages with College staff in problem resolution, process redesign, and technical support.Assists in overseeing new technology onboarding processes.Maintains knowledge of current trends in technology industry relevant to higher education.REPORTINGCoordinates with Assistant Director and College leadership to identify data needed for strategic decisions.Assists in building and developing reports for strategic level analysis.Trains college team members on how to use reporting tools.CROSS DEPARTMENTAL CROSS SCHOOL/UNIVERSITY COORDINATIONRepresents CPS on the University Technology Operations Groups.Serves as the secondary technical liaison with UNIT.Acts as a resource for committees internally and externally in CPS.Performs additional duties and assists with special projects as assigned.Minimum QualificationsFormal EducationBachelor's DegreeWork Experience3-5 years of experience in information technology and systems, or in an Enrollment Management office with technology experience.Work SkillsStrong analytical and technical mindset.Professional communication skills.Strong organizational skills.Ability to handle multiple projects/tasks.Excellent customer service skills.Specific Job KnowledgeGeneral knowledge of office principles and procedures.Proficient in all standard computer applications.Equipment KnowledgePCs, printers, software, and hardware required in technical functions.Other:Commitment to the University's mission and serving a diverse community.Preferred QualificationsSpecific Job KnowledgeKnowledge and experience in Technolutions SLATE CRM administration preferred.Experience in project management.Basic knowledge of statistical analysis and reporting.Physical Requirements and/or Unusual Work HoursParticipates in events on occasional nights and weekends.References NeededMinimum Number of References Needed: 3Maximum Number of References Needed: 3Documents needed to complete your application:Required DocumentsCover Letter / Letter of InterestResume / Curriculum VitaeOptional DocumentsOther Document #J-18808-Ljbffr