Line of Business: Global Business Services
Location: CR
The Collection Coordinator plans, organizes, and performs a wide variety of credit duties.
Assists in assigning credit terms on new orders, releasing orders to production/shipping, collecting overdue accounts, monitoring customer complaints and maintaining the accuracy of accounts receivable.
JOB RESPONSIBILITIES• Obtains and reviews information from customers for new accounts - approves or denies customers, assigns credit terms and dollar limits, relays terms of account to the customers and other departments.
• Releases, restricts, suspends, or terminates orders and shipments to customers based on account status.
• Maintains customer accounts by applying payments and credits or placing accounts on hold.
• Works directly with other departments to track customer complaints, claims, and disputes for resolution and collection.
• Maintains records of credit reviews, diaries of oral communications, and copies of correspondence with customers regarding delinquencies, claims, disputes, and agreements for resolution and action taken.
• Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS• Bachelor's Degree in Finance, Accounting or related field
• 3+ years of previous credit and collections experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary
PHYSICAL ASPECTS / WORK ENVIRONMENT• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Matthews International, what makes us different is what makes us great.
We are proud to be an equal opportunity workplace.
All employment is decided on the basis of qualifications, merit, and business need.
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