This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing, and manufacturing to ensure the customers' requirements are met in full. Ensure that the customer is kept always updated on order developments whilst managing any issues in a proactive manner. Reporting to the Customer Service Team Leader in this role, you will build strong relationships with customers and other internal departments to ensure customer requirements are followed. You will provide attention to detail, the ability to work under pressure, and approach challenges with a proactive mindset to find solutions to problems. In this role, you will identify and use price lists to provide customers with accurate pricing and lead-time, identify and resolve order queries with customers, and ensure that their requirements are correctly interpreted and fully understood. Liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, and work with the other team members for all the technical matters. You will work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution. This role would suit a determined problem-solver, who has excellent interpersonal and communication skills, both written and oral, ability to approach challenges with a proactive mindset, and find solutions to problems. Good communication skills, customer focus, ability to multitask, and proficiency in executing tasks are essential. Experience Requirements: Experience in customer-facing roles. Excellent interpersonal and communication skills, verbal and written. Sound PC skills, including Microsoft Word, Excel, and Outlook. The Successful Candidate: Demonstrates the ability to work in stressful situations with difficult clients who are focused on an expeditious resolution. Ability to build strong relationships with customers and other internal departments to ensure customer requirements are fully met. Commercial awareness or a background in Customer Service. Good attention to detail and ability to work under pressure. J-18808-Ljbffr