This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing, and manufacturing to ensure the customers' requirements are met in full. Ensure that the customer is kept always updated on order developments while managing any issues in a proactive manner. Reporting to the Customer Service Team Leader, in this role you will build strong relationships with customers and other internal departments to ensure customer requirements are followed. You will provide attention to detail, the ability to work under pressure, approach challenges with a proactive mindset, and find solutions to problems.
In this role, you will identify and use price lists to provide customers with accurate pricing and lead-time, identify and resolve order queries with customers, and ensure that their requirements are correctly interpreted and fully understood. Liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements. Work with the other team members for all technical matters. You will work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
This role would suit a determined problem-solver, who has excellent interpersonal and communication skills, both written and oral, the ability to approach challenges with a proactive mindset, and find solutions to problems. Good communication skills, customer focus, the ability to multitask, and good execution of tasks are essential.
Experience Requirements:
Experience in customer-facing roles Excellent interpersonal and communication skills, verbal and written. Sound PC skills, including Microsoft Word, Excel, and Outlook The Successful Candidate:
Demonstrates the ability to work in stressful situations with difficult clients who are focused on an expeditious resolution. Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met in full. Commercial awareness or a background in Customer Service Good attention to detail and ability to work under pressure Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals, and food - these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
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