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**BAT is evolving at pace - truly like no other organisation.
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**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey!
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**BAT **ITALY **IS LOOKING FOR AN** CRM and Customer Care Intern
**SENIORITY LEVEL**:Internship
**FUNCTION**: Marketing
**LOCATION**:Rome, Italy
**ROLE POSITIONING AND OBJECTIVES**
British American Tobacco Italy is looking for a passionate, highly motivated intern with a positive and can-do attitude, to join our Marketing department, based in Rome.
As a CRM and Customer Care Intern in our team you will have the opportunity for a first-hand experience working in a multinational company, with a dynamic team and to develop practical skills in an excellent working environment.
**Reports to**:CRM manager
**Reporting Level**:CRM manager
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Support in the implementation of CRM (Customer Relationship Management) and customer retention initiatives
- Support in the strategic development of multichannel consumers journeys
- Management of effective communication with Customer Care Agents
- Management of relations with multiple agencies
- Analysis of data for reporting purposes
- Work closely with other departments to ensure an excellent level of customer experience
- Continuously evaluate Customer Care processes and propose enhancements
**CAN THIS BE YOUR FUTURE ROLE?
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- Do you have a proficient English and Italian Level?
- Do you have advanced skills working with Excel and Power Point?
**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- Excellent knowledge of MS Office package, in particular of Excel & PowerPoint.
- Strong planning and analytical skills.
- Team player.
- Positive and constructive attitude.
- Fast
- learner, willing to adapt to a changing environment.
- Able to manage multiple tasks in parallel in a fast-moving environment.
- Able to prioritize tasks independently to meet deadlines.
- Proficient in written and spoken English and Italian.
- Currently enrolled/recently graduated from an undergraduate/graduate program majoring in Engineering, Mathematics, Marketing, Economics, Management, or related fields of study.
- Previous working experience or internship is considered a plus
**BENEFICIAL**:
- Previous experience or Internship in multinational companies is considered an advantage, but not a requirement
**WE ARE BAT**
At BAT we are committed to our Purpose of creating A Better Tomorrow.
This is what drives our people and our passion for innovation.
**See what is possible for you at BAT.
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- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies
**BELONGING, ACHIEVING, TOGETHER**
Collaboration, diversity and teamwork underpin everything we do here at BAT.
We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
**Come bring your difference!
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