Consumer Care Specialist

Presentazione dell'azienda
Founded in 1972, the company designes advanced protective wear for motorcycling, mountain biking, winter sports and equestrian use, for both competition activity and leisure.
The DAINESE trademark is highly esteemed on the market due to the high quality of the products bearing the trademark and the number of successes achieved over the years at competitive level.
Descrizione del posto (Mansioni)
Responsibilities are:
Provide customer service and manage the B2C channel offering appropriate solutionsby mail, phone, company site, social channels, etc.
Provide information on order and shipment status and order availability
Promote ordinary maintenance services with original spare parts
Provide technical support to Back Office to ensure timely and accurate customer feedback
Be the technical reference for the online channel.
Profilo
Bachelor in Foreign languages
2/3 years experience in Commercial Back Office
Excellent knowledge (writing, listening, speaking) in German and English
Good command of Microsoft office suite.
We are looking for a very precise and accurate person, with strong interpersonal and communication skills.