IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem which includes our Global Elite partnership with ServiceNow. IBM is one of only six partners at this level.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
As a Consultant in a fast-growing team, you will serve as a client-facing practitioner who sells, leads, and implements expert services utilizing the breadth of ServiceNow possibilities, IBM's offerings, and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work developing solutions that excel at user experience, style, performance, reliability, and scalability to reduce costs and improve profit and shareholder value.
Your Role and ResponsibilitiesAnalyze the clients' legacy workflows and surrounding systems, defining target architectures and modernization strategies for our clients.Work with clients and IBM team to identify the most effective modernization approach and help modernize their legacy workflows or design specifications based on ServiceNow out-of-the-box functionality and client requirements.Operate as a subject matter expert for one or more ServiceNow modules (in particular ITSM, SPM, HRSD, SecOps, IRM, ITOM).Envision creative ways and help solve business problems; communicate these approaches to different business and technical audiences in designated industries.Required Technical and Professional ExpertiseMin 5 years experience in ServiceNow solutions.Work with customers to help them understand and achieve their desired business goals. Offer customer guidance and directions for all digitalization initiatives on the ServiceNow platform.Help customers to expand their use of the platform and increase their return on investment.Act as process expert in the project team.Run discovery workshops and shape requirements, work with the technical team to design solutions the customer wants and needs.Collaborate in presale activities to define project and service scope and deliverables.Has passion for processes, ability to drive significant process improvements and efficiency gains.Possibly experience on SPM module.SkillsCommunication skills.Leading requirement gathering workshops.Preferred Technical and Professional ExpertiseDocumentation of user stories and acceptance criteria.Confident in translating user stories and process design to technical team.Good knowledge of ServiceNow and its capabilities.Consultancy experience working with complex organizations.Experience communicating with senior stakeholders.Proven ITIL or other process best practice knowledge (e.g., Six Sigma, COBIT).Agile foundation.Excellent client-facing and engagement management.Strong analysis and problem-solving skills.Be the expert in process improvement.CertificationServiceNow CSA, ITIL (or similar). ServiceNow CIS in one or more ServiceNow modules (preferred PPM).
Languages RequiredEnglish, Italian.
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