col-wideJob Description:Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.Role purpose:The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects. The major purpose of the role is to serve locations running S/4 as their ERP platform.Responsibilities:Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP ServicesService and change requests managementEnsure stable business process continuation and improvementsWorks on larger, moderately complex projects/ assignmentsParticipates in code reviews and works with developers, consultants and architects to ensure requirements are met.Functional solution delivery in SAP projectsEnsure that tickets assigned to her/him are followed up, tracked and delivered according to the SLAEnd to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely mannerDedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.Provides appropriate solutions upon Business Area requirementsDesign, configure, test and train business solutions in collaboration with solution/architect teamParticipate in hyper care and take over location support from project teamProvides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA's agreedProactive system improvement proposals and initiativesPreventive business process supportWorks closely with business support departments to translate business requirements into feasible solutionsClose working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processesUnderstand and work according to the transport and release management processCome up continuously with business and process related improvement ideasProvide and maintain process documentations like problem, incident and change managementWork according to the best practises for supportPerform daily tasks in the global ticketing systemInternational travel required occasionally based on needRequirements:Minimum 4 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.Experience in a manufacturing environment is preferredIT /Business Degree or EquivalentSAP certification is preferredIn depth understanding of the business processes related to the SAP applications.Expert SAP knowledge with configuration and trouble shooting skillsFluency in English (verbal and written)SAP implementation and post live support experience in multinational environmentHydro offers:Working at the world's only fully integrated aluminum and leading renewable energy companyDiverse, global teamsFlexible work environment/home officeWe provide you the freedom to be creative and to learn from expertsPossibility to grow with the company, gain new certificatesAttractive benefit packageApplications from severely disabled and equally disabled people will be considered with equal suitability.
