Job DescriptionThe Concierge Manager Global Premium Yacht's primary purpose is to create sales leads, closeness to yacht end customers, and provide market intelligence.
The candidate needs to be both technically adept and able to sell (think Vorwerk Foletto door-to-door sales).
The role will primarily be 90% in the field - on board yachts, marinas, events, yacht shows, yacht management companies, shipyards, etc.
A high level of autonomy to seek out new opportunities and contacts, as well as self-motivation, are considered essential.
The candidate needs to have sufficient technical knowledge to understand issues, check alarm history, and check the connectivity status, for example.ResponsibilitiesTechnical Check if any technical issues are open - route via 1st Level/YCCCCheck alarm historyUpdate engine running hoursCheck if software update on CDB is availableCheck connectivity on boardAdvise on operating and maintenance manuals, as well as fluids and lubesCheck open campaigns, modifications, and service information lettersOn board training & familiarisationKnowledge of Team Italia bridgesSales Generating leads for EPC, VCA, and other service products for yachts e.G.
chromed cylinder heads, on board spare parts kits, re-engineering, etc.Keep customer contact & vessel data updated in the master system CECUpdate warranty data (via vessel handover document)Act as an ambassador for mtu brandEngagement with key decision-makers (crews, owners, designers/architects, yacht management companies, shipyards)Market intelligence & events/yacht showsMerchandiseSkills Fluent in English & Italian (other languages preferred e.G.
French, Spanish, German)High level of self-motivation and proactivityExcellent communicatorQuick to create rapport and new business relationshipsTechnically sound knowledgeJob CategoryCustomer Account ManagementPosting Date10 Dec 2024; 00:12#J-18808-Ljbffr