**For ROCCO FORTE HOTELS we are hiring**
**COMPLEX LEARNING & DEVELOPMENT MANAGER**
The Complex Learning & Development Manager will manage the delivery, the implementation, and the evaluation of corporate training & development programs to improve individual, teams, and organizational performance of the Hotel De Russie, Hotel De La Ville in Rome and Hotel Savoy in Florence.
**Reports to**: Regional Director of Human Resources.
**Main duties & responsibilities**:
- Perform periodic and regular quality assessments on the job and identify development areas, concerns, and deficiencies according to the agenda shared and agreed with Regional HR Management;
- Facilitate the growth of Line Management in order to develop their leadership skills and the ability to develop themselves and their teams;
- Produce and deploy monthly training calendar which should include all corporate training and mandatory training;
- Organize training logístical aspects (participants, agenda, location, etc.
);
- Deliver training courses and training on the job according to training calendar shared and agreed with Regional and local HR on the basis of training needs detected and on corporate instructions.
- Produce training materials for frontal in-house courses when necessary or required;
- Support line managers and trainers solve specific development issues, either on a one-to-one basis or in groups;
- Carry out all other reasonable requests in pursuit of continuous improvement;
- Ensure consistent compliance with operating standards and regulatory requirements;
- Maintain documents and records of all L&D activities;
- Investigate and ensure that operations staff are complying with the defined processes and guidelines established for each stage of the process;
- Other duties may be assigned;
- Provide consistent and continuous feedback to senior management about progresses and critical issues in a proactive manner
- Identify opportunities for on-the-job learning resources, based on agreed personal development plans;
- Develop of secondment programs and cross training
- Liaise with line managers to identify team members who have potential, and assist in developing succession plans for these individuals;
- Extract information from exit interviews, so strengths and/or weaknesses on the operational/management side can be identified;
- Be proactive in suggesting improvements to facilitate team work, staff welfare and staff engagement;
- Be proactive in creating business partnership with Line Management
***Competencies required**:
- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments.
He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.
- Communication & personal effectiveness: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience.
He/she takes ownership to initiate communication.
He/she shares information across the business in a timely manner to inform better decisions.
Self-awareness and self-control are a must.
Set clear goals and expectations and identify clear priorities.
Meet deadlines and complete tasks and projects successfully.
- Self & team developer: enthusiastic supporter of learning and development.
Inspire and motivate others to achieve superior performance and to take on new learning opportunities.
Discuss, plan, track and support own and team development and professional growth.
- Business orientation: Create an understanding amongst the team of how department performance impacts the business.
Create action plans to improve performance when not meeting company requirements.
Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.
- Technical Skills: Demonstrate technical and leadership competencies and knowledge related to the role.
Look for Guest's feedback and use it to improve service.
Identify issues and solve them promptly and properly.
**We require**:
- Strong professional background in hospitality operations is mandatory;
- Fluent in English and Italian, both verbal and written;
- Previous experience as trainer is preferred;
- Availability to commute between properties;
- Experience in delivering training material and understanding of different training methods and channels is preferred.
- Able to communicate ideas and instructions to staff at all levels in a clear and concise manner.
- Able to plan activities and respect deadlines.
- Strong interpersonal and presentation skills.
- Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular.
- Familiarity with PMS such as Opera Cloud is preferred.
**We offer**:
- Permanent labour contract according to C.C.N.L.
Settore Turismo;
- Learning & development activities;