Community Host In Pistoia (Italy)

Crucial to ensuring a high NPS and delivering an exceptional experience for our families.

Resolving community requests promptly via the ticketing tool
Ensuring everything is ready for family's arrival and having a hands on approach during turnover weeks
Ensuring families have an outstanding experience in each touchpoint of the journey
Developing relationships with families and understand their needs and interests
Gather feedback and identify opportunities through interaction with families
Assist new families in integrating into the community
Communicate upcoming activities to maximise participation
Manage content for the internal UGC channel to Build the brand in social networks
Ensure seamless information flow within the team
Coordinate with the onboarding team to ensure a seamless handover during arrival
Participate in pre-arrival webinars and orientation sessions
Book services upon families' requests
Partner with a photographer/videographer to capture moments for social media during opening times of new locations
Shared metric: NPS, staying within the budget Fluent in English & Italian.
Background in Customer Service & Operations.
Role: Community Host in Pistoia (Italy)
Job Type: Permanent , Full Time
Location: Pistoia,

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