About Boundless LifeBoundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years.
It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.We're continuing to grow at a fast pace.
This year alone we're opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.The roleWe are seeking two dynamic and dedicated Community Hosts to join our team, each specialising in a unique aspect of our community experience: Events & Services and Operations.
Both roles are crucial to ensuring a high NPS and delivering an exceptional experience for our members.
While the core responsibilities of these positions overlap, each role will bring its own distinct focus.Both will work in harmony to create an outstanding experience for our community by:Resolving community requests promptly via the ticketing toolEnsuring everything is ready for family's arrival and having a hands on approach during turnover weeksEnsuring families have an outstanding experience in each touchpoint of the journeyDeveloping relationships with families and understand their needs and interestsGather feedback and identify opportunities through interaction with familiesAssist new families in integrating into the communityCommunicate upcoming activities to maximise participationManage content for the internal UGC channel to Build the brand in social networksEnsure seamless information flow within the teamCoordinate with the onboarding team to ensure a seamless handover during arrivalParticipate in pre-arrival webinars and orientation sessionsBook services upon families' requestsPartner with a photographer/videographer to capture moments for social media during opening times of new locationsShared metric: NPS, staying within the budgetCommunity Host for Events and Services will be responsible for:Plan events and workshops that promote bonding, including give-back programEstablish an events calendar for each cohort of Events, Activities and ExperiencesBuild win-win partnerships with local vendors, and explore opportunities to earn referral commissions and discounts for our familiesBuild the Services offering with partners, organise and implement in coordinationSuccess metric: events & services filled to capacity OR revenue, NPSCommunity Host for Operations will be responsible for:Keep the Welcome Guide updatedMaintain and update EC/OPS brochures and emergency manuals.Ensure the location's Google Map and inventory are current.Create and manage groups based on shared interestsEnable families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by themIdentify opportunities for community bonding by understanding family's profiles and interests in advance of their arrivalSuccess metric: NPS, number of community-led activitiesWhat's in it for youFast-growing company with strong financialsA mission driven company and teamGlobal scope and expanding responsibilitiesPotential to grow with the team as the company growsBe part of creating a new lifestyle concept in the experience economyDiscounts to participate in Boundless Life cohorts in all locationsAbout youMinimum 2 years experience within a Guest Relations/Customer Experience or Community Building role within a hospitality settingMinimum 1 year experience in assisting with organising eventsFluency in English and in the local language of the siteExcellent interpersonal, communication, and decision-making skillsGreat organisational skills to manage the volume of customer requests receivedExperience in managing 3rd party vendorsEnjoy working in a fast-paced, startup environmentEnthusiasm: exhibits passion and excitement over work.
Has a can-do attitudeWhat's next?Video interview to answer 4-5 key questions about your experienceFirst call (30 min) with our People and Culture teamOn-site interviewFinal Interview with Hiring Manager (45 min)The process might change slightly as we go along, we will keep you posted at all times.Want to know more about working at Boundless Life?
Check out our story!Job Type: Full-timePay: €20,000.00 - €22,000.00 per yearAbility to commute/relocate:51100 Pistoia, PT: Reliably commute or planning to relocate before starting work (Required)Language:English (Preferred)Work Location: In personExpected Start Date: 09/09/2024#J-18808-Ljbffr