DEADLINE FOR APPLICATIONS 25 November 2024-23:59-GMT+01:00 Central European Time (Rome)
ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The World Food Programme's (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware, and software, that facilitates the intake, management, analysis, actioning, and resolution of feedback received from affected populations and other relevant stakeholders. It aims to enable community members to share information, express concerns and needs, or suggest changes regarding their experience with WFP or the wider humanitarian system.
ACCOUNTABILITIES/RESPONSIBILITIES: Provide ongoing technical assistance to WFP Lebanon CO and two other COs (TBD) in ensuring GRM support to governments is technically sound and responsive to demands in the field while ensuring alignment with WFP's CFM assurance standards. In consultation with relevant internal and external stakeholders, provide technical support in developing standard operating procedures for GRM systems. In consultation with relevant internal stakeholders, ensure the GRM support integrates the processing of appeals requests as needed. Develop country office case studies that compile lessons learned, challenges, and good practices. Expand the existing preliminary efforts to develop an overarching and consistent global approach to providing services/technical assistance to government and social protection programmes. Lead the development of a package of guidance and tools to support COs in operationalizing WFP's global approach. Act as the primary focal point between the HQ CFM team and CO in the day-to-day implementation of the project. Coordinate among relevant internal stakeholders at HQ level on the project. Report allegations of misconduct to responsible focal points. Perform other duties as required. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics, or other relevant fields, or First University Degree with additional years of related work experience and/or training/courses.
Experience: Minimum of 5 years' professional experience in social protection programming is strongly desired.
Knowledge & Skills: Excellent communication skills. Knowledge of Core Humanitarian standards, accountability and community engagement practices. Knowledge of Social Protection systems. Demonstrated ability to coordinate and collaborate with stakeholders. Strong analytical and problem-solving skills. Excellent time management and performance management skills. Languages: Oral and written working knowledge of English. Knowledge of French and/or Arabic is strongly preferred.
WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
REASONABLE ACCOMMODATION WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds.
NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language. Kindly note the only documents you will need to submit at this time are your CV and Cover Letter. Only shortlisted candidates will be notified.
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