San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat.
With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.
We are looking for: DEPARTMENT: Food & Beverage NATIONALITY: Eligible for a working permit in Italy LANGUAGE: Ability to work and communicate in a multinational environment: Italian – excellent oral and written skills.
English – excellent oral and written skills.
Additional language – beneficial Scope of the role The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.
All rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.
MAIN RESPONSIBILITIES Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Perform any other assigned reasonable duties and responsibilities as assigned.
Project at all times a positive and motivated attitude and exercise self-control.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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