Job Requirements: Has a solid experience in various areas around E-Commerce – at least 2 years of experience as E-commerce Manager; Experienced in solving business problems and quickly picking up new tools or skills; Design solutions that are simple, elegant, and scalable; Deliver projects on time, with expected GMV results and within budget; Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process); Improve the Net Promoter Score of VTEX clients across US clients; Prioritize replying to customers' as fast as possible; Guide business planning and digital strategy workshops; Strong interest for a multicultural environment; Ability to prepare and deliver presentations to large audiences; Ability of interpersonal communication; Ability to work multi functionally with colleagues and managers, internally and externally; Ability to translate complexity into action plans and communications; Ability to work independently and collaboratively; Strong ability to organize tasks and time; Entrepreneurship and responsibility What the company should expect from you: Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project. Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform's evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential. Solution documentation: I am responsible for the default documentation delivery to the client. Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients' stores. Client's vision: I gather customer-side feedback as insights for the product evolution. Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages. Education: I scale VTEX's knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building. Main KPI's: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project
#J-18808-Ljbffr